![]() ![]() That said, Team doesn't have a lot of extra customization for its price, and you might want to consider jumping straight to the next tier. While still priced fairly low, particularly compared to competitors, this is a noticeable price hike, ostensibly justified by the additional features which offer grouping tools to help a business operating a single brand better track both customers and agents. Team includes granular ticket grouping, custom business triggers and automations, custom user and organization fields, the ability to group contacts by a single organization, performance dashboards, public apps and integrations, an API rate limit of 200 RPM, and subdomain mapping, with access to over 90 computer-telephony integrations available as an add-on. The Team plan costs $19 per user, per month billed annually and offers 8/5 email support from the Zendesk team. Still, it offers low-cost options, like a starting plan at only $19 per user, per month, and these features just present an opportunity to scale as necessary, which is why we still consider it the best option for customer service. The Enterprise plan, for example, costs $99 per user, per month, which is more than double the cost of Zoho Desk's most expensive plan at only $40 per user, per month. This is largely due to the fact that many features are relegated to the more expensive plans, which are pretty high up there for the industry. The only category Zendesk Support suffered in was its pricing options, which scored a notably low 3.2/5 in our research. ![]() This is largely due to it having the largest support feature catalog, with a score of 4.6/5, and excellent customization options, also scoring top marks with a 4.6/5 in our research. It scores an impressive 4.7 overall, beating out the likes of Freshdesk (4.5/5) and Zoho Desk (4.5/5) for the top spot. If you're just looking for a CRM to help your customer support efforts, Zendesk is the best helpdesk software you can get, according to our research. ![]()
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